Degradation in API and delay in webhooks

Incident Report for Lithic

Resolved

This incident has been resolved.

Posted Sep 19, 2023 - 00:25 UTC

Monitoring

We are currently seeing minor connectivity issues with API in the order of a few failures every 5 minutes. Everything else is operational.

Posted Sep 18, 2023 - 20:59 UTC

Identified

We are no longer seeing errors with the exception of digital wallet push provisioning

Posted Sep 18, 2023 - 20:36 UTC

Monitoring

Transaction webhooks have been caught up. The number of errors in the API has significantly decreased. We are continuing to monitor.

Posted Sep 18, 2023 - 20:23 UTC

Identified

We are noticing another delay in transaction webhooks processing and continue to see intermittent errors with the API.

Posted Sep 18, 2023 - 20:03 UTC

Update

Are are continuing to see intermittent errors in a small percentage of API requests

Posted Sep 18, 2023 - 19:51 UTC

Monitoring

Transaction webhooks have caught up. We are still observing degradations with a small percentage of API requests.

Posted Sep 18, 2023 - 19:28 UTC

Identified

We are seeing a recovery in systems. Card transaction webhooks are still delayed but are being sent.

Posted Sep 18, 2023 - 19:19 UTC

Investigating

We are investigating a degredation in API and delay in transaction webhooks processing due an issue with an upstream provider

Posted Sep 18, 2023 - 19:07 UTC

This incident affected: API and API (Sandbox).