3rd Party Vendor Impacts

Incident Report for Lithic

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 14:26 UTC

Monitoring

API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.
Posted Oct 21, 2025 - 11:38 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 21, 2025 - 00:03 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 23:47 UTC

Identified

Lithic Dashboard is experiencing continued degradation and we are working on further mitigations.

Due to the ongoing AWS outage we are experiencing some service degradation as a result of impact to some of our vendors:
- We are still experiencing some delay in KYB status updates
- Tokenizations and OTP have been processed successfully throughout the day, however some intermittent impact may have occurred due to impact to our SMS and email OTP vendors
Posted Oct 20, 2025 - 21:57 UTC
This incident affected: API and Dashboard.
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